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Samsung said it had confirmed 35 instances of Note 7s catching fire or exploding. There have been no reports of injuries related to the problem.
The company said it has not found a way to tell exactly which phones may endanger users out of the 2. It estimated that about 24 out of 1 million units may have a faulty battery. After complaints surfaced online, Samsung found that a battery cell made by one of its two battery suppliers caused the phone to catch fire. Koh refused to name the supplier. Nevertheless, the reason we made this decision is because what is most important is customer safety.
All Four Major Carriers Halt Samsung Galaxy Note7 Sales and Exchanges
South Korean high school teacher Park Soo-Jung said she had rushed to buy the new phone, pre-ordering and then activating it on Aug. A man in Florida says his vehicle caught fire when the Galaxy Note 7 smartphone charging inside his SUV burst into flames.
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In early Sept. The U. It also issues a voluntary recall of devices sold before Sept. In total, Samsung recalls 2.
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More than , replacement units of the device are shipped to carrier and retail stores in the U. A software update is also launched for the Note 7 to help owners distinguish whether or not their smartphone is included in the recall.
Investors wipe On Oct. Meanwhile, the Journal cites two users in California who each received a replacement Galaxy Note 7 only to discover that they became very hot.
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Instead, customers are allowed to exchange the phones for a different model. It could be one of the costliest product safety failures in the history of technology. Write to Kate Samuelson at kate.
By Kate Samuelson. Reports begin circulating about devices catching fire. Related Stories.