About This Website We may change the website content at any time. We are not responsible for any errors or omissions in the website content. As a user of u.
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We may change any of the Terms of Use from time to time without notice. Such changes will become effective immediately upon publishing the new terms and conditions on u. If you continue to use u. Security You may use a security credential " Member ID " to access u.
The Member ID could take the form of a username and password, a digital certificate or another security-related technology. We may require you to use a different Member ID to access different parts of u.
The Member ID may be used only for the purposes of accessing u. Any other use of your Member ID is prohibited.
You are responsible for maintaining the confidentiality of your password and account information and are fully responsible for all conduct carried out under this password and account. We are not liable for any loss of confidentiality or for any damages arising from your failure to comply with these security measures.
We request that you promptly report to us any unauthorised use of your password.
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We will take reasonable steps to secure u. However, the internet may be unreliable and is a difficult medium to secure. We do not guarantee the security of u. Use of This Website You must not: use u. Third Party Sites This website contains links to third party sites. You acknowledge that we have no control over the content of such third party site. We are not responsible for the condition or the content of those sites. The link s are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement of the site s or the products or services provided there.
You access those third party sites and use their products and services solely at your own risk.
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We do not represent that the content or services available from third party sites are appropriate or available for use in all parts of Malaysia. If you access other content or services from third party sites, we are not responsible for your compliance with local laws or other applicable laws. Personal Information By submitting your personal information or using u. Prices and Products and Services All prices displayed and products and services offered for supply on u. You should check the price of a product or service before placing an order for it. Online Store A.
Offer and Acceptance By placing an order online, you are making an offer to purchase our products or services. Acceptance of your offer is at our discretion. We may reject your offer without providing any reason. Acceptance occurs only when we send a confirmation email to you stating that payment for your order is successful. Any other acknowledgment of your order before the confirmation email is purely for information purpose and does not constitute acceptance.
To make a purchase from our online store: you must be buying on your own behalf; the name on the credit or debit card used cardholder identity must match the name on the NRIC of the addressee to whom any products are to be delivered; and you must be buying for your own use and not for resale. By buying from our online store, you warrant that you meet the relevant conditions set out in Section A, Clauses 2.
Payment When you purchase our products and services through u. You must inform us immediately if your debit or credit card is lost, stolen, expired, terminated or if you want to terminate this method of payment. You agree and authorise us to verify the information you provide with the card issuer or any third party as may be necessary; forward your call transactions, billings and other details to the card issuer, financial institution and other relevant parties for and in connection with this type of payment. If we cannot make the deduction or settlement with the card issuer, financial institution or other relevant parties, we will cancel your order.
Where products or services are listed with an incorrect price or with incorrect information, we reserve the right to cancel your order for those products even if you have made payment for that order. If you have already made payment for an order that is subsequently cancelled by us, we will refund the amount paid by you in relation to that order.
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Delivery of Product Delivery charges are applicable for orders below a certain amount. You must check our online store for details of such delivery charges. We aim to deliver within the delivery timeline as indicated below which may be changed by us from time to time with or without notice , but we do not guarantee the exact date of delivery. If you are within Peninsular Malaysia, estimated delivery time is 3 working days, whereas for East Malaysia, estimated delivery time is 5 working days.
We do not deliver out of Malaysia or to PO Box addresses. We rely on you to give us accurate information to enable us to deliver your order successfully. You must provide correct delivery information as we do not entertain changes to the delivery address once you have submitted your order.
We will only perform a maximum of 2 delivery attempts.
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We will notify you of the address and other details for self-collection. We may at our discretion arrange for additional delivery but it will be subject to additional charges.
You must receive the product personally by producing your NRIC or other identification document we may require to our delivery agent for verification purpose. You also agree that we are not liable to you for doing so and our obligation to deliver your order to you would have been fulfilled. You or your Nominee must inspect the product packaging to verify that the product packaging is not damaged and the product description fulfills your order. If the product packaging is damaged or the product description does not match your order, you or your Nominee must reject the product immediately.
We will exchange the validly rejected product pursuant to our Return Policy see Section C below. Once the product is accepted, we will not in any way be accountable or responsible for any defects, unless the conditions of the Return Policy are met. For all successful plan purchases, your line will be automatically activated within 48 hours upon successful delivery to you.
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Risk in the product you ordered pass to you upon delivery. If you fail to accept the delivery for the second time, risk is deemed to have passed to you on the date of the second failed delivery attempt. We are not liable for any loss after risk passes to you. Subject to Section A, Clause 3 and Clause 4 above, there will be no refund for the product once payment is successful, for any reason whatsoever.
However, you may be eligible for exchange under our Return Policy. The time and date of receipt as reflected in the records of our delivery agent are final, binding and conclusive for the purposes of the Return Policy. You must follow the steps to troubleshoot the Failure issue as guided by our Hotline representative, and provide us with information as we reasonably require.
If the Failure persists upon the completion of the troubleshooting, we agree to exchange the faulty unit with a replacement unit. You will be contacted by our representative on the details of the exchange. Exchange is subject to availability of the replacement unit. You agree to keep the product in its current condition available for us or our agent to inspect within a reasonable time. You must return the product to be exchanged to us in its original condition together with all accessories, manual and packaging. If we find that the product has: been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or been involved in any accident or damage caused by an incorrect attempt at modification or repair; or been dealt with or used contrary to our or the manufacturer's instructions for the product; We may at our discretion decide not to exchange the product without any liability to you.
Estimated delivery timeline for replacement unit is 10 working days. Section B, Clauses 5- 7 will apply. We may charge you an administrative fee to cover any cost we incur in connection with your request under the Return Policy.