It is recommended you take note of your IMEI number before you Trade Up in case there are any potential problems with your order.
You are able to Trade Up any valid Device; it does not need to be the Device associated to your existing Freestyle Loan. If the Device fails any due diligence check we may notify the relevant police authority and we may pass the Device and your details to them and the Device Quote as defined in section 4 below will not be used to settle your Freestyle Loan. To determine the value of your Device, when placing your order you shall provide a true and accurate description of the Device, including but not limited to the following information:.
Device chargers and accessories may not be returned with your Device and hold no monetary value. They shall not form part of the condition and cannot be used to complete the Trade Up process. Such Device chargers and accessories will not be returned to you; therefore we recommend you carefully check the contents of your package before returning it to us.
Once a Trade Up order is placed, the Device Quote shall be valid for up to 14 calendar days to enable you to complete your order. If the Device arrives after 14 calendar days from the date the Trade Up order is placed, the Device Quote shall be updated — see section 5.
Account Options
You will be sent a free postage pack via Royal Mail after placing your order; this will normally arrive working days after your Trade Up order has been placed. We do not accept responsibility for lost, stolen, late or damaged postage packs containing your Device.
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Proof of sending is not is not proof of receiving. For the avoidance of doubt, your current active Freestyle Loan and any new Freestyle Loan are separate and shall continue to be payable as normal and in line with your recently advised payment schedule. We shall not be liable for any consequences of you not removing the SIM card or accessories, including any charges then occurred.
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You shall continue to be responsible for such charges; and. We will not be liable for any damage, confidentiality, loss or erasure of any such data, including personal data, or for any consequences of you not removing your data, including use or disclosure of such data. Once your order has been received, we shall, in our absolute discretion, determine whether the description of the Device when the Trade Up order is placed, is an accurate and true description of the Device received:.
You shall be notified of such Revised Value by e-mail and you shall have 5 calendar days from the issue of the Revised Value to either accept or reject the Revised Value. If you do reject the Revised Value, we shall return the Device back to you free of charge. You have 14 calendar days from your acceptance or rejection of the Revised Value to cancel your new Freestyle Loan.
For the avoidance of doubt, the Device Quote or, if accepted, the Revised Value shall only contribute to your existing Freestyle Loan. Any outstanding amount on your existing Freestyle Loan remains payable in line with your recently advised payment schedule until paid off completely. This balance can be paid by contacting Virgin Media and making a debit or credit card contribution. Payments in relation to your existing Freestyle Loan will not be taken for up to 30 calendar days from the date your Trade Up order was placed to allow us to process your order.
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After 30 calendar days, your payment shall resume and a revised payment schedule will be sent to you by email. If the Device Quote or Revised Value is higher than the balance of your existing Freestyle Loan, a credit for the difference between the Device Quote Value or Revised Value and the outstanding balance of the Freestyle Loan shall be paid into the bank account, used to pay your existing Freestyle Loan monthly payments, within 10 working days.
Where applicable, any data collected during the course of the Trade Up services will be processed and stored wholly in accordance with applicable data protection laws and regulations. The Promoter will use reasonable endeavours to ensure no data will be processed or stored outside the EEA or by third party organisation, except for the administration of the Trade Up services. We reserve the right to modify these terms and conditions from time to time.
Troubleshooting
If we make changes to the term and conditions of this Agreement, then we will notify and make available such revised terms and conditions. Ownership of the Device shall only pass to us once we have received the Device and when the Device Quote or Revised Value has been accepted and payment has been dispatched to you. Subject to 7.
Virgin Media and West One reserve the right to invalidate any Trade Up order where there is suspected fraudulent use of the Trade Up services.
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This agreement and any dispute or claim arising in relation to the same shall be governed and construed in accordance with English Law and is subject to the exclusive jurisdiction of the courts of England. Refer a friend is a brilliant way of rewarding you for introducing your friends and family to Virgin Media or Virgin Mobile. Your friend will be eligible for the reward at the same time as you are. Aklamio will contact you when the rewards have been confirmed, and both of you can have it paid into either your bank account or PayPal account at any time from your referral accounts.
As many as you like! The more the merrier. Depending on what you recommend, the rewards can vary. Check out the rewards overview section to find out more. What do the different reward status descriptors mean in the dashboard? Pending — Once an order has been successfully placed through a referral link or code, a pending reward will be received by both the referrer and their friend.
Confirmed — Once the 28 day cancellation period has expired, your reward will be confirmed ready to be paid out. Rejected — Your reward will be rejected if the conditions have not been met. The friend you referred may have cancelled their Virgin Media or Virgin Mobile services. The friend you referred is an existing customer or has had Virgin Media or Virgin Mobile within the last six months.
Sometimes rewards might not show up in your account. This could be a technical problem or an issue with your internet browser. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June and you will need to update it in order to access virginmedia.
Last chance! Find out more. Apple iPhone 11 GB and Airpods. Apple iPhone 7. Samsung A Huawei P30 Lite and 7" Tablet. Sony Xperia 5 and headphones. Special stuff for our TV and broadband customers. Great reasons for choosing Virgin Mobile. Faster 4G on average than O2, Vodafone and Three. Roam like home in 43 destinations. Spending Caps — a safety buffer for your plan. Data Rollover means you can keep unused data. General Mobile General Mobile. See virginmedia.
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Insurance Insurance. Welcome to Virgin Media Protect, brought to you by Asurion Virgin Media Protect covers your device against loss, theft and damage please see the insurance terms and conditions below for further details. What is Freestyle Trade Up? Who Provides Trade Up?
Refer a friend Refer a friend. What is refer a friend? Share the good stuff and start referring your friends now! How much money can I earn? However my plan offers me data speed of 3G. Which preferred network type to use. I have 4 options being given But when I chose the 3 options except the 1st one above, then there is no network availability.
Go to Solution. View solution in original post. Are you sure your phone is fully compatible with Public mobile's network? You can check willmyphonework. However the LTE data and Mesaging service is running fine! This might be your issue. Text and data can be delivered over LTE, so as long as you have a compatible LTE band in your area, those services will work.