Meanwhile, the Journal cites two users in California who each received a replacement Galaxy Note 7 only to discover that they became very hot.
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Instead, customers are allowed to exchange the phones for a different model. It could be one of the costliest product safety failures in the history of technology. Write to Kate Samuelson at kate. By Kate Samuelson. Reports begin circulating about devices catching fire. Related Stories. Get The Brief. Sign up to receive the top stories you need to know right now.
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For your security, we've sent a confirmation email to the address you entered. But in recent days it has emerged that several of the replacement phones also caught fire. Samsung said on Monday it had halted production amid an investigation, and on Tuesday urged customers to shut down their phones and for networks to stop sales. After mounting pressure, it has now agreed to permanently stop making the device.
Pulling it completely is unprecedented from a major manufacturer.
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Several mobile networks, including those in the UK, said they had stopped giving customers new devices on Monday and Samsung said it had suspended production. W hile the Note 7 had returned to sale, after problems associated with the original batch were supposedly fixed, several reports of the replacement devices overheating and bursting into flames suggest the company's problems are not over. Last week, authorities had to evacuate a Southwest Airlines flight in Kentucky when a replacement phone began emitting smoke.
Samsung had promised that the replacement models were safe. A man says his new Samsung Galaxy Note 7 caught fire while charging and it could lead to another country added to the large recall.
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BUTU pic. L ast month, a worker in China said his "safe" handset had exploded. Samsung said it was investigating the incident at the time.
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There have been several other reports in the US of replacement phones exploding. A man in Kentucky was rushed to hospital last week after a burning phone filled the room with smoke and caused him to suffer from smoke inhalation. The company had struggling to cope with the unprecedented recall of more than 2.
The premium phone was hailed by critics as one of the best Android phones when it made its debut in August. Two months later, some consumers called the expensive device the "Death Note" after reports that dozens of the smartphones overheated or caught fire, in some cases damaging property or causing injuries.
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T he latest crisis threatens to create a lasting blow to Samsung's reputation. Apple shares rose 1.
In the UK, there had been limited sales of the original Note 7 or its replacements.