And get all-day battery life 1 and a new level of water resistance. Restrictions apply. See apple. Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty. When measured as a rectangle, the iPhone 11 Pro screen is 5.
Actual viewable area is less. Hearing Aid Compatible. Restrictions may apply. Learn more.
Or, you can use the website to chat with a live representative who is ready to assist you. Yes, you can contact our customer support team or visit your local Bluegrass Cellular store to make changes to your account at any time.
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If Bluegrass Cellular employs such software in the future, it will develop and publish an unlocking policy consistent with the principles set forth in the CTIA Consumer Code for Wireless Service. So you want to upgrade your phone but need to transfer all your information? No problem. You can either restore your device from one of your backups or use a couple of apps to transfer your data, files, and apps to your new device. Copy My data is an app available for both Android and iPhone that allows you to transfer your contacts, calendar, photos and videos.
All you need to do is make sure the app is downloaded on both devices and then follow the prompts to transfer your data in a few easy steps. Note: Please ensure that both devices are connected to the same Wi-Fi network and that the network is not configured to prevent the devices from communicating. Most home networks allow connected devices to communicate, however, some corporate and public networks may be configured to prevent this.
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The Smart Transfer App supports all major smartphone platforms and allows you to easily transfer content and manage data on your new device. It will guide you through a simple transfer process for items such as contacts, calendar, photos, videos, reminders, music and What's App Chats. Click here to download Smart Transfer from the App Store.
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For more assistance transferring your files, feel free to visit your local Bluegrass Cellular store. For qualified customers, we offer our Freedom Expanded program that allows customers to finance their devices and take advantage of cheaper rate plans. You can now monitor your home and business as easily as you can send a text message.
Samsung SmartThings is reliable, affordable and a completely wireless ecosystem for monitoring your home you can easily install yourself. The product is self-monitored, meaning users can control everything — including arming and disarming the alarm — directly from their mobile devices.
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The statistics may surprise you! Assurant Solutions estimates 49 million wireless phones will be lost or stolen this year in the United States, and millions more will be damaged. If they do, the deductible alone may be much more than the cost to replace or repair your phone. Q: How can I get enrolled in the equipment insurance program offered by Bluegrass Cellular?
You're eligible to enroll in our equipment insurance program within 30 days after your purchase and activation of a new phone on the Bluegrass Cellular network. Please call to suspend your wireless service to prevent any unauthorized use of your phone if the phone has been lost or stolen. Please note, you will need to file a police report for all stolen phones. For any questions about equipment protection, please call Assurant Solutions toll-free at Each phone must be individually enrolled in equipment protection. Each phone will be billed to your account monthly.
The deductible will be billed directly to your Bluegrass Cellular Invoice. A copy of the coverage documents, with complete details regarding benefits, exclusions, and deductible, will be mailed to you when you enroll in this program.
If your claim is approved, your non-refundable deductible will be billed to your Bluegrass Cellular bill. Assurant will ship the same or a comparable phone within business days, based on equipment availability. For an additional fee, you can choose to have your replacement phone expedited. Be assured that we will make every reasonable effort to replace the exact model - either new or reconditioned - of your original phone.
All damaged equipment or recovered lost or stolen equipment, becomes the property of Assurant. A prepaid label and instructions will be included with the replacement equipment for return. The make and model of your wireless phone can be located on the box the phone came in or on your original sales receipt. We need your email address to give you with important information on the status of claims, such as when it's approved, when your phone was shipped, and a tracking number to help you locate the status of your package.
It is a government-mandated program that allows customers to keep their cellular number when switching from one carrier to another within the same geographic area. That means fewer dropped calls and dead spots. Bluegrass Cellular wants your porting experience to be easy. If you're a Nextel customer, you must contact Nextel to remove the number block before continuing. If you're a Sprint customer, you must provide your PIN. Bluegrass Cellular will verify if the number can be ported, your number must reside inside of the Bluegrass Cellular defined service area.
If it has been disconnected, it's too late for porting to take place. During this timeframe, you can schedule a time to come back and for the port to complete. Once you've completed that step, you'll want to activate Bluetooth on the phone so it's discoverable. Search for Bluetooths in the area, and your vehicle Bluetooth should display on your phone.
Select the vehicle Bluetooth and you'll be successfully paired.
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All drivers under 18 years of age are banned from cell-phone usage while driving a vehicle. Texting while driving is illegal in most states for drivers of all ages. Jailbreaking is removing manufacturer or carrier restrictions from a device, unlocking all settings and security features. This can void your manufacturer warranty.
When you activated your phone, you gave us an email address or text contact number — or both. You can return items you've purchased within 14 days. As long your purchase is in acceptable condition, with all original packaging and accessories.
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If you purchase an item on Monday — Thursday your items will ship the same day. On Friday or over the weekends, items will ship the next business day. Or you can use the website to chat with a live representative who is ready to assist you. If you do not live in Kentucky, you can purchase accessories. At this time, you will not be able to purchase devices and plans. Like having your own technical wizard right on your device. Pocket Geek runs background diagnostics, troubleshoots small issues and shows you how to address common concerns and make minor adjustments on your own.
Plus, via the app or the web portal, you can access our comprehensive Knowledge Base and How-to Video Library. Pocket Geek is available for either iOS or Android devices. Please go to the Apple or Google site to download the version of Pocket Geek for your phone.
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In your account you can view your usage, edit your plan, pay your bill and upgrade your devices. You can also edit your account and communication preferences. To return your device, please visit your nearest retail location within fourteen business days of purchase. A guide will be shipped with your device giving you specific instructions on how to activate your device.
If you have any questions please do not hesitate to contact us by calling 1- CELL or 1- You can recycle your used devices at a Bluegrass Cellular store near you. Your device may be eligible for trade-in value toward a new device. Bluegrass Cellular does have plan options available to activate most devices purchased at another location. Bring your device to a bluegrass Cellular store near your home and let a customer service professional guide you to the right plan for you.
Callers will listen to a song or voice clip while waiting for you to answer the phone, instead of a ringing sound. Each ringback tone can be used for up to 6 months.