Google Voice provides a U. Calls to this number are forwarded to telephone numbers that each user must configure in the account web portal. Multiple destinations may be specified that ring simultaneously for incoming calls. Service establishment requires a United States telephone number. A user may answer and receive calls on any of the ringing phones as configured in the web portal. During a received call the user may switch between the configured telephones. Users in the U. Calls may be initiated from any of the configured telephones, as well as from a mobile device app, or from the account portal.
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Many other Google Voice services—such as voicemail , free text messaging, call history, call screening , blocking of unwanted calls, and voice transcription to text of voicemail messages—are also available to U. Additionally, text messages can be sent and received via the familiar email or IM interface by reading and writing text messages in numbers in Google Talk respectively PC-to-Phone texting. The service is configured and maintained by the user in a web-based application, styled after Google's e-mail service, Gmail , or with Android and iOS apps on smart phones or tablets.
Almost all domestic and outbound calls to the United States including Alaska and Hawaii and Canada [9] [10] [11] are currently [update] free from the U. Late in , Google Voice had approximately 1. A Wired blog post quoted a figure of 3. Google Account customers in most other countries other than the U.
Google provides free PC-to-PC voice calling worldwide.
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As described above, Google Voice users in many countries may make low-cost calls to international phone numbers, and currently [update] may also make free PC-to-phone calls within the United States and Canada. Vincent Paquet, a co-founder of GrandCentral who became a senior product manager at Google, said in that he expected Google Voice domestic service to remain free because the cost of operation is so low and, "We can generate enough revenue from international calling to support the service.
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A Google Voice local phone number for incoming calls is currently [update] available only for users in the United States. Incoming calls to the number may ring simultaneously any of the user's configured phones or the account's Google Talk feature. Based on the calling number, or contact group e. The service also features voicemail with indexable automated voicemail transcription, accessible via a web browser, e-mail, or by phone.
Google Voice provides automatic blocking of known numbers, e. Previously, customers of Gizmo5 , a Session Initiation Protocol SIP service vendor acquired by Google, were allowed to forward calls to their Gizmo service which may be answered using a free computer application, or a web application , or SIP-based telephone hardware.
There are several competing virtual number services, such as eVoice. The original voice of GrandCentral and Google Voice belonged to actress and voice-over artist, Laurie Burke [1] , but has been replaced with recordings by Kiki Baessell, a Googler who had no experience in professional voice-overs, but was chosen because of her pleasant, familiar voice.
Although Grand Central users were able to continue to use the service after the purchase, new users were not accepted, and Google made no public statements about their plans for the service. A previous design consultant, Peter Bouchard , was brought on to make changes and help relaunch the service. Google Voice was launched on March 11, , based on GrandCentral, with new features, including voicemail transcriptions and SMS managing.
Google transitioned former GrandCentral accounts to Google Voice [20] and announced that the service would start accepting new members "within weeks" of the announcement. Invites to people on reservations list starting to go out today. On July 1, , Google Voice provided the option for users to change their service phone number for a U. On September 15, , GrandCentral calling services were discontinued. Subscribers who used the website could still log into the site to retrieve old messages and data. On November 12, , Google announced that it had acquired Gizmo5 [30] for a reported U.
Google Voice product manager, Vincent Paquet, confirmed that this function was added through the help of the technology received after the Gizmo5 acquisition. As of January , the website is no longer available. On June 22, Google Voice dropped the requirement for invitations to become a subscriber, and the service became available to anyone in the US with a Google account. On July 27, , Apple Inc. Apple states that the reason for the rejection and removals is that these apps replaced certain iPhone functions and features.
A Google spokesman released this statement on the matter: [36]. We work hard to bring Google applications to a number of mobile platforms, including the iPhone. Apple Inc. We will continue to work to bring our services to iPhone users — for example, by taking advantage of advances in mobile browsers. In their response to the FCC, Google stated that the Google Voice application uses the carrier's voice network to place phone calls, [38] dispelling misconceptions that it is a Voice over Internet Protocol application.
This is the second Google Voice service app available in the Apple's official application store for a year and a half, released just a day after "GV Connect" had been available. In November , the official Google Voice iPhone application became available in the App Store in the United States, but was still not available in other countries. In September , certain Google Voice features were integrated into the Google Hangouts application, an instant messaging client, which is a replacement for Google Talk.
Voicemail transcription for Spanish was introduced, and Google promised to provide new updates and features. On April 10, , Google announced the general availability release for Google Voice for existing G Suite customers in select countries.
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While many customers in countries beside the United States have been grandfathered into Google Voice services, the features are reduced and customers are often charged for calls to their own countries. Currently [update] Google Voice PC-to-phone calling works only for calls into the United States and Canada or for domestic or international calls from the United States and Canada; Google plans to implement this for other countries, but a time frame has not been released.
As a call forwarding service, Google Voice also forwards the caller line identification CLID or caller ID of incoming calls to the user's telephone service. A user can choose whether to display a caller's CLID, or their Google Voice number, when receiving calls via the service. Google Voice uses the caller's Google Voice number as the CLID on outgoing calls when the user places a call by calling the user's own Google Voice number and using the service's menu choices, [57] or when the web-based account portal is used to place a call.
Google Voice applications for Android and iOS can automatically place outgoing calls and texts via the user's Google Voice service. This allows Google Voice subscribers to send and receive free text messages on their mobile phones without paying for a texting plan or incurring service charges from their mobile provider, so long as all texts are sent and received through one's Google Voice number and not the number provided by the cell phone company.
When Google Voice was offered during beta testing, Gmail Labs offered an add-on so users could listen to voicemail messages in their Gmail inbox. Gmail users may place calls to the U. Forwarded text messages emails can be replied to as if they were regular emails.
Contacts' SMS capable phones can also be added to the user's Gmail address book or Google Talk buddy list so that text conversations can be initiated and sustained through these interfaces. Google Voice refers to itself as an "enhanced call management application" and as such "is not capable of placing or receiving emergency services calls.
Google Voice supports sending text messages to phone numbers in the U. It formerly supported XMPP signaling but no longer does. Hardware manufacturers such as Obihai Technology have created devices that enable the home user to use conventional wired telephone s to place and receive calls over their broadband connection through Google Voice, as well as other service providers. Software manufacturers offer applications, such as PCPhoneSoft. Google Voice provides no direct phone support contact number.
Google Voice's partners that provide phone numbers, call-termination, call-routing, and other infrastructure include:. Federal Communications Commission FCC [83] to require Google as it requires POTS providers to allow calls to high-cost destinations, typically rural independent telephone companies with wholesale prices up to ten times above the national average.
Google responded that it is not obligated to allow these calls. Google Voice requires an existing phone number to register. Scammers wanting multiple anonymous unauthorized Google Voice numbers have tricked strangers into registering Google Voice numbers to their personal phone numbers. From Wikipedia, the free encyclopedia. For other uses, see Grand Central. This article's lead section may be too long for the length of the article. Please help by moving some material from it into the body of the article. Please read the layout guide and lead section guidelines to ensure the section will still be inclusive of all essential details.
Please discuss this issue on the article's talk page. August Google Voice running on a browser , Android , and iOS. This article needs to be updated.
Please update this article to reflect recent events or newly available information. May GrandCentrals Closing Message. This section needs additional citations for verification. Please help improve this article by adding citations to reliable sources.
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