Customer Care can have your replacement device sent to the retail location of your choice. Resolution and warranty options We have easy to follow troubleshooting steps that fix most device issues. Call us at to talk to an expert if you still need help.
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If possible, call from a different device so we can work on your issue. T-Mobile stores can help you reach Care, but aren't equipped to fix or immediately replace devices. If the device is beyond repair we'll need to know more about the phone: Where and when did you buy it? What kind of condition is it in?
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We'll then figure out which of the below replacement options is the best option. When the device is at the store, we'll text or email you whatever you prefer. Back up your device and remove personal information from the phone. We can help you with this, too. You have 14 days to pick up the device, or the exchange will be canceled. You must bring a photo ID and the defective device to the store. The device will be inspected in the store for damage. This prevents unexpected fees. Once a retail rep takes your device, you can't be charged a non-return fee.
If the device is found to be damaged we'll cancel the exchange instead of charging you for the device. Turn the watch around and you'll spot the heart rate sensor as well as the pogo pin connectors to charge this device. The charger is disc-shaped and has a magnet to ensure that its charging pins make proper contact with the watch.
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We found this to be quite useful, and the magnetic pull is strong enough for the watch to stay connected. The charging disc has a USB Type-C port which is a good thing, since you won't have to carry an additional cable for charging the watch if you're using a reasonably modern Android smartphone. It measures 1. It has a density of out ppi and is crisp to look at. When outdoors, we found the display to be bright enough to be legible.
The Watch Magic has a mAh battery which is small compared to some of the other smartwatches in the market. It is compatible with Android phones running Android 4. It has Bluetooth 4. You will need the Huawei Health app on your smartphone to pair the watch with. The watch faces are customisable and you can choose between multiple options that come preloaded.
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Since this device is running on proprietary software, watch faces are limited, and we couldn't download new ones. Different watch faces highlight the different types of data that the watch records. You can use one that shows your heart rate and the number of steps you've taken, while some others have VO2 Max readings or show your current altitude.
The Honor Watch Magic has a heart-rate sensor at the back. Honor has packed a lot of features into the Watch Magic. Apart from the usual step and sleep tracking, this device is capable of recording workouts, swims, and cycling, among other activities. It also has a breathing exercise feature that lets you set the intensity and the duration before it starts guiding you.
A compass app helps you determine what direction you are headed in, and a barometer app uses the device's internal sensor to measure pressure. The Honor Watch Magic is capable of measuring stress, and this feature is listed in the device menu. However, Honor told Gadgets that this feature is only available in China at the moment. Continuous heart tracking is also available, and so is automatic sleep tracking.
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This smartwatch does not have a voice assistant like some others but it can notify you about incoming calls and messages via alerts. The Honor Watch Magic has a crisp display and the screen brightness is adjusted automatically. The upper button brings up a list of features available on the watch, and you can swipe on the screen to go through the list.
This button also acts as a Back button when you are in one of the menus.
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The second button brings up the list of exercise tracking options. If you hold down this button for a couple of seconds, it locks the screen of the watch, which is a nifty feature and can prevent accidental touch input. We did not notice any lag when scrolling through the menus and trying out the features. We couldn't find any way to add apps or new features, so you will be limited to the ones that came with the watch and whatever Honor provides with software updates in the future.
The Watch Magic can track steps, and to put this to the test we counted 1, steps manually as we walked. The watch showed steps, which is an acceptable deviation.
As the Watch Magic has GPS sensors, you will be able to track a walk or a run without your smartphone. We tested its GPS accuracy by walking a distance that we know is exactly 1km. The Watch Magic measured 1. You will be able to track a treadmill run using this watch, but we found that accuracy was slightly off in our test, as the watch calculated 1.
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The watch does give you the option to correct a reading before saving a workout. What was also interesting when tracking workouts is that the device shows different heart rate zones so you are aware of how you need to change your activity levels. We used the Watch Magic for a couple of weeks, and were happy with the sleep tracking function. It isn't too bulky, and we found it comfortable to sleep with this device strapped to our hand.
Sleep tracking was accurate, and just like the Honor Band 4 , the record of your sleep is broken down into Deep sleep, Light sleep, REM sleep, waking periods, and naps, using Huawei's Trusleep tracking algorithms. The watch did analyse our sleep quality and highlighted parameters that needed attention. You can also see suggestions on how to improve sleep quality, which are helpful. Battery life was surprisingly good, considering that the mAh capacity on paper didn't inspire much confidence in us. Honor claims that the watch will deliver a week's worth of usage but we managed about four days.
This is still good because we used it to track sleep and we had our heart rate measured continuously, all while buzzing and showing every notification for a WhatsApp message or an incoming call. If you aren't wearing the device, the battery will last longer, as all tracking functions will be disabled. If you are actively using the watch to track your workouts, you can expect lower battery life.