Be warned and stay clear of google and their shit services and support with google Fi. Saving tons of money with their discounts and very happy with it and have the immediate customer service that should be available. I was able to get a brand new phone at the store down the street in 30 min for less than what I was paying with googles scam of a service. If there were a trophy for worst customer service, Google Fi would absolutely win! They do not stand behind their phones they sell or their service.
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We purchased a brand-new Moto X4 to use with their Google Fi service. Well, it was very hard to ignore because the phone would not connect four times out of five. They say that there will be no refund and no resolution — our only choice is to purchase a Pixel or go somewhere else.
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I am seething! By far the most incompetent customer service i have experienced. I regret dealing with them and suggest you look elsewhere if you have any options. I elected to move my google voice number to fi and try their service. The ONLY reason I chose to port my google voice number was because in their own terms of service I would be able to port it out if I discontinued googlefi.
I also spoke to an agent before porting in to confirm I would be able to port out later. So with that knowledge in hand I tried it. And honestly the phone and connection worked fine.
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However I chose a month later to port out. Guess what. GV port out was grayed out. I called. A long hold with an agent later and I was told my number was never a GV number. It boggles the mind. No answer — except for their repeated insistence that it was not a GV number. After what felt like an eternity getting nowhere I gave up, cancelled my account with fi because they could not do anything to correct their incompetence and created a new GV account with a new number.
Stay far away from fi if you need any support. You have been informed and warned. Google Fi continues to charge my credit card even though I was never able to set up my phone. Yes, really, two billing cycles. It is a customer service nightmare. I recently had damage to a Google Pixel 3a that I had purchased with google fi. I also was paying for a replacement plan with them. I placed an order for a replacement device and received it in short order. I keep getting an error ID:D After a 3 hour chat with tech support they said I needed to have tier 2 involved.
This was a simple thing that a new employed would be able to handle. Currently, 8 days later, my phone is still not active. No credits have been applied. The latest email says it will be another 72 hours till an engineer can review the data I sent them, and they will not let me out of my service without paying off the device in full. I asked if I can simply return the NEW device I got as a replacement and close my account and that was met with a no. Do not buy a device from them as they will keep you trapped in their service that you cannot get yet will pay for.
This site is a U. Consumer site. You can learn more about our site and privacy policy here. Google Fi Review One simple plan that will be revolutionary for some but may be too restrictive for others.
Overall Rating 4 out of 5. International coverage included.
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View Plans. Google Fi gives you pay-as-you-go service at affordable prices, but is the performance good enough? Find out in our Google Fi review. Tyler Abbott. See all articles. Jan 22, Google Fi data plans. Use your data plan wisely. Pros Flexible data International coverage. Cons Data throttling after 15 GB. This is what your bill would look like:. But if you do use the full amount, or more, that bill protection from earlier has your back. By our estimation, the average smartphone owner uses between 2 GB and 5 GB of wireless data every month.
Do your best to stream strictly on Wi-Fi, and your data will last much longer. Google Fi International coverage Going on vacation in Mexico que te diviertas! What does data throttling mean? In the case of Google Fi, once you pass 15 GB of data in a month, your data speed will become glacial. Google Fi family plans. Save money every month with a family plan. Pros Affordable Easy to add extra lines.
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Cons High data costs. Google Fi family plan comparison. Interested in a prepaid plan? Google Fi cell phones and devices. Get the latest Google Pixel devices, but not much else. Which top phones does Google Fi offer? Select ZIP code.
Verizon Wireless Support helps you better understand your Verizon mobile device and other Verizon services. Google Pixel 4 XL Support. Wireless In Home Business. Phones list Phones Back. Google Pixel 4 XL.
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Home Smartphones. Introducing the Google Pixel 4 XL. Color and storage. Payment options. Retail price. For a limited time, order online and we'll waive your activation fee. Looking to buy more than one device today? Chat now! Device unlocking policy. Get it fast. Pick it up in-store. Have it shipped to you. Choose free 2-day shipping or Same Day Delivery at checkout. Choose store Pick up and continue. Select ZIP code Ship and continue. Add to wishlist. Ship it to me. Get it today.